FAQ
Product Information
What types of hair extensions does Hair Algo offer?
Hair Algo currently offers high-quality hair bundles and branding bulk hair. We are excited to expand our range to include closures, wigs, clip-ins, ponytails, and colored hair in the future to better meet all your styling needs.
Where does Hair Algo source its hair extensions from?
Our hair is ethically sourced from the northern villages of Vietnam and Myanmar. We are committed to ethical practices and ensure our suppliers align with our values. Currently, we do not offer Indian hair as we cannot fully verify its sourcing to meet our ethical standards.
How are Hair Algo’s hair extensions processed?
We use steam processing to create our curly, wavy, and kinky textures, ensuring no chemicals are used. This method maintains the natural quality of the hair while providing beautiful, lasting textures.
How should I care for my Hair Algo hair extensions?
Treat your extensions like your own hair. Raw extensions require daily care and maintenance. Avoid continuous high heat styling to protect the cuticles and overall health of the hair. For coloring, especially lightening to shades like 613, we recommend consulting a professional to ensure the best results.
Are Hair Algo’s products sustainable and ethically sourced?
Yes, sustainability and ethical practices are at the core of our business. We meticulously ensure that all our hair extensions are sourced in a manner that respects both the environment and the individuals involved in the process.
Membership Details
What are the different membership options available at Hair Algo?
- Essential: Enjoy 3 months of exclusive access to membership prices.
- Preferred: Get 6 months of access to special pricing.
- Exclusive: Opt for our annual membership and save 20%, receiving the best value and full-year access.
How can I sign up for a Hair Algo membership?
Sign up is easy: simply add the membership tier you prefer to your cart and checkout. After your purchase, log in to your account from the home page using the same email you used to purchase. While logged in, your cart will automatically reflect membership pricing.
What are the benefits of becoming a Hair Algo member?
Members enjoy endless savings, first access to new arrivals, and exclusive lines. Expect quality guaranteed with rigorous testing of our extensions and Priority Algo Care from our dedicated support team.
Can I cancel my Hair Algo membership, and if so, how?
Yes, you can cancel your membership at any time. Log into your account and select 'Manage Memberships' to cancel. If you cancel before your renewal date, you'll still have access to membership prices until your next renewal date. Note: there are no refunds for membership fees, and you cannot cancel to refund a membership after purchasing discounted products.
What makes Hair Algo's membership different from buying products as a non-member?
Non-members pay a standard markup on every bundle, while members enjoy zero markups, gaining access to the lowest prices available all year round.
Ordering Process + Shipping
How do I place an order on Hair Algo?
For non-members: Simply add your desired products to the cart and checkout as normal.
For members seeking exclusive pricing: First, add the membership tier of your choice to your cart and complete the checkout. Then, sign in to your account with the same email used for your membership purchase, add products to your cart, and checkout. Member pricing will automatically apply when you are logged in.
What payment methods are accepted?
Hair Algo accepts Visa and PayPal, providing you with secure and convenient payment options.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order's progress directly from your shipping confirmation email.
What are the delivery and processing times?
Orders typically deliver within 1-4 days once shipped. Please allow 7-10 days for processing, as our supplier prepares your order and our team in Asia ensures the highest quality through rigorous checks before shipment. We appreciate your patience as we work to deliver the best products to you.
*Order Times* All orders placed after 4pm EST on a Friday will begin processing on the following Sunday at 7pm EST
Understanding Our Handling Fee
Why is there a handling fee added to my order?
What It Covers:
Our handling fee is a flat rate designed to cover the cost of shipping your hair extensions from our suppliers in Asia directly to the USA. This fee helps us manage the logistics and transportation costs involved in bringing these high-quality products to you.
Cost-Saving Benefits:
While there is a handling fee, it is structured to ensure you still pay significantly less than what you would typically incur if ordering these products individually on the international market. By consolidating shipments and working directly with our suppliers, we can reduce overall shipping expenses and pass these savings onto you.
Transparency and Value:
We believe in transparency and honest pricing. The handling fee allows us to maintain sustainable shipping practices without compromising the quality and affordability of our products. This fee ensures that we can continue to offer our customers the best possible prices for premium hair extensions.
Returns and Refunds
What is Hair Algo's return policy?
We strive for your complete satisfaction with our products. If you are not fully satisfied, we accept returns of unused items in their original condition. We recommend performing additional quality checks and washing the hair to ensure it meets your standards before installation.
How do I return a product?
To initiate a return, please send us an email at help@hairalgo.com. We will provide you with detailed instructions on how to return your order.
How are refunds processed at Hair Algo?
Refunds are processed within 2-3 working days after we receive the returned item. Please note, card refunds may take up to 10 business days to be completed by your bank, depending on their processing times.
Can I exchange a product if I'm not satisfied?
Yes, if you are not satisfied with your purchase, you may exchange it. Please contact us at help@hairalgo.com to arrange for an exchange.
Customer Support
How can I contact Hair Algo customer support?
For any inquiries or support needs, please reach out to us via email at help@hairalgo.com. We are here to assist you!
What types of support does Hair Algo offer?
We provide customer support exclusively through email. Please allow us 24-36 hours to respond to your queries. Our goal is to ensure your complete satisfaction.
What are the hours of operation for customer support?
Our support team is available from 10 AM to 3 PM Eastern Time. We look forward to assisting you during these hours.
How can I track the status of my support request?
Our support team is committed to ensuring you are fully satisfied with your experience. Once you've reached out to us, we will keep you updated on the progress and resolution of your request.
Caring for Raw Hair Extensions
How should I care for my raw hair extensions?
Initial Preparation:
Before installing, wash your raw hair extensions to remove any residues. Use a gentle, sulfate-free shampoo and a moisturizing conditioner to maintain hydration and manageability.
Daily Care:
Treat the extensions as your own hair. Gently detangle daily using a soft bristle brush or a wide-tooth comb, starting from the ends upwards to avoid breakage. Tangling around the nape, similar to natural long hair, is normal due to friction—simply brush through gently to manage it.
Washing Routine:
Wash your hair extensions every 1 to 3 weeks. Over-washing can strip natural oils, making the hair dry and brittle. Use lukewarm water and end with a cold rinse to enhance shine.
Deep Conditioning:
Deep condition your extensions during each wash to restore nutrients and maintain softness. Apply a serum afterwards to lock in moisture.
Styling:
Use heat protectant sprays when using heat tools and consider light hairspray to help curls hold better, especially given the hair’s natural texture. Prefer heatless styling methods to maintain hair integrity.
Nighttime Care:
To prevent tangling and damage, braid your hair or tie it in a loose ponytail before bed, and consider wearing a bonnet. Use a silk or satin pillowcase to reduce friction and protect the hair.
Chemical Treatments:
Avoid harsh chemicals like dyes and relaxers. If coloring is necessary, consult a professional to minimize damage.